I had a few minutes today to actually do something fun, and I was super excited to see the new releases. I even had stuff in my cart ready to order. Except I can’t. American Girl’s recent revamping of their website has left me (as well as others) unable to access my account! I got the e-mail about updating my password, and I did exactly what they said, but all I get when I try to log in is an error message. A quick check of their Facebook page tells me I’m not alone. Ugh. When I voiced my concerns on Twitter, the response was to call the 800 number. I waited 10 minutes on the phone and hung up. This is ridiculous.
My question is–what company in their right mind does a major upgrade on their website at the same time they are about to release a bunch of new product? Just when I think that they are finally headed in the right direction, they go and do this hair-brained move. Not only are people having issues with getting into accounts, but there are many products that are in this release that you can’t even order! What is with that?!?!?!?!?!
Unbelievable. American Girl, you continually perplex me with your ridiculous business model. Get with the program, it’s 2017 and other companies are running circles around you. (Insert disgusted face here)
UPDATE: This just gets worse. I had to call twice to finally get through to someone. They couldn’t find me in their computer. Seriously?? They put me on hold, then came back to tell me they’d sent me a new access code. It didn’t work, so I requested another and another. Third time was the charm. Everything seemed to be fine. Except when I went back out to the main screen, I’d had a name change. I’m apparently no longer Flo, I’m now SHANNON?!?!?! (Click on image below to see for yourself. I assure you, that is a screen shot from my laptop.)